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Warranty Policy

JAPAN ENGINE & MARINE PTY LTD
103A Leveson Street, North Melbourne, VIC 3051
Phone: +61 480 804 439
Email: sales@japanengineandmarine.com.au
Last Updated: August 2026

Important Australian Consumer Law Notice:

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You may be entitled to a replacement, repair, refund, or compensation depending on the circumstances and whether the goods have a major or minor failure. Nothing in this Warranty Policy is intended to exclude, restrict, or modify any rights or remedies available to you under Australian Consumer Law.

At Japan Engine & Marine Pty Ltd, we specialise in supplying quality Japanese engines, marine engines, transmissions, and outboard motors sourced directly from Japan. We aim to provide customers with accurate product descriptions, photographs, specifications, condition information, and available testing information before purchase.

Any voluntary warranty offered by Japan Engine & Marine Pty Ltd is in addition to the consumer guarantees and rights available to customers under Australian Consumer Law.

Japan Engine & Marine inspecting and testing Japanese-sourced engines and outboard motors

Inspection and testing of selected Japanese-sourced engines and marine motors

Warranty Options

Warranty coverage varies depending on the individual product, its condition, age, specifications, and the warranty specifically stated on the applicable product listing or sales documentation.

Product Type	Warranty Offered	Duration	Coverage
Selected Used Outboard Motors	Limited Warranty	As stated on product listing	Coverage specified for the individual product
Selected Premium Outboards	Limited Warranty	As stated on product listing	Coverage specified for the individual product
Japanese Automotive Engines & Transmissions	Product-Specific Warranty	As stated on product listing	Coverage specified for the individual product
Products Without a Voluntary Warranty	No Voluntary Warranty	None	Subject to applicable Australian Consumer Law

Important: Where a voluntary warranty applies, the exact duration, components covered, exclusions, and conditions will be stated on the relevant product listing, invoice, warranty documentation, or other written sales documentation.

What May Be Covered

Major mechanical failures that were not disclosed in the applicable product listing or condition information, where covered by the applicable warranty.
Significant defects in core engine components that prevent normal basic operation, where covered by the applicable warranty.
Other faults specifically identified as covered by the warranty applicable to the individual product.

What is Generally NOT Covered by a Voluntary Warranty

Normal wear and tear, cosmetic imperfections, scratches, fading, corrosion, surface rust, or other age-related characteristics reasonably associated with used equipment.
Damage caused by improper installation, misuse, overheating, lack of maintenance, incorrect operation, accident, or neglect.
Labour costs for removal, installation, diagnosis, transportation, or repair unless specifically agreed in writing or otherwise required by law.
Electrical components, seals, gaskets, water pumps, impellers, filters, spark plugs, fluids, belts, and other service or consumable items unless specifically covered.
Damage or faults caused by modifications, dismantling, tuning, incorrect wiring, or repairs performed without our prior approval.
Damage resulting from incorrect installation or the use of incompatible components or accessories.
Consequential or indirect losses such as towing, lost income, travel expenses, accommodation, or loss of use, to the extent permitted by law.

These exclusions do not limit any consumer guarantees, rights, or remedies that cannot legally be excluded under Australian Consumer Law.

Our Testing & Transparency Process

Japan Engine & Marine Pty Ltd aims to provide transparent information about the condition of the engines and marine motors we supply. Our products are sourced directly from Japan, and where applicable, available inspection details, photographs, videos, condition information, and testing results are provided to customers before purchase.

Because many of our products are used or pre-owned, individual engines and marine motors may have different operating histories, cosmetic conditions, specifications, and included components. Customers are encouraged to carefully review the applicable product listing and contact our team with any questions before purchase.

View Sample Compression Test Report (PDF)

Warranty Claim Process

Contact us as soon as reasonably possible after identifying an issue during the applicable warranty period at sales@japanengineandmarine.com.au . Please provide your invoice or order number and a clear description of the issue.
Where applicable, provide photographs, videos, diagnostic information, or other reasonable evidence that may assist us in assessing the issue.
We may require the engine, outboard motor, transmission, or relevant component to be returned for inspection. We will provide return instructions before the item is sent.
Following assessment, if the issue is covered by the applicable voluntary warranty, we may repair the item, replace a faulty component, provide a replacement product, provide a refund, or offer another appropriate remedy depending on the circumstances.

Customer Responsibilities

Verify compatibility, specifications, and suitability before purchasing an engine, transmission, or outboard motor.
Have the engine or outboard motor professionally inspected and installed by a suitably qualified mechanic or marine technician.
Follow the applicable manufacturer's installation, operation, servicing, maintenance, and safety requirements.
Carry out appropriate servicing and maintenance after installation.
Stop operating the engine or outboard motor if continued operation could reasonably cause additional damage.
Provide proof of purchase and reasonable information required to assess a warranty claim.

Extended Warranty Options

Extended warranty options may be available on selected engines, transmissions, and outboard motors. Availability, duration, coverage, conditions, and any additional cost will be confirmed at the time of purchase where applicable.

Contact Us

Have questions about warranty coverage before purchasing? Our team is available to assist with product information and warranty conditions.

JAPAN ENGINE & MARINE PTY LTD
Address: 103A Leveson Street, North Melbourne, VIC 3051
Email: sales@japanengineandmarine.com.au
Phone: +61 480 804 439

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JAPAN ENGINE & MARINE PTY LTD • North Melbourne, Victoria, Australia

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